1. Introduction
Welcome to Lurni. By using our platform, you agree to these Terms and Conditions. Please read them carefully before using our services.
Terms & Conditions
General
2. Use of the Platform
Lurni is a platform for structured, career-focused learning that connects students and experts. You agree to use the platform only for lawful purposes and in accordance with these terms.
3. Accounts & Registration
To access certain features, you need to create an account. You are responsible for keeping your login details secure and for all activity that takes place under your account.
4. Subscriptions & Payments
Some Lurni features are available with a paid Basic, Pro or Advanced subscription, billed monthly or yearly; other features remain available on the free plan. This section applies to paid subscriptions.
4.1 Where you buy a subscription
You can buy a subscription in the Lurni app through Apple's App Store or Google Play. Apple or Google sells the subscription to you, takes your payment and bills each renewal under its own terms; we do not receive your payment-card details. Subscriptions cannot currently be bought on the Lurni website.
4.2 Plans and prices
The plans, their prices (in the currency and including any tax the store applies), the billing period (monthly or yearly), any introductory price and the renewal price are shown in the app and by the App Store or Google Play before you confirm a purchase. Each plan's features and allowances are those described when you buy it. On a yearly plan, your allowances still renew each month.
4.3 Early-access offer
If you created your Lurni account on or before 30 September 2026 (UK time), or the email address verified on your Lurni account joined the Lurni waitlist on or before that date, your first month of Basic, Pro or Advanced is 50% off, provided that your first paid subscription on your account is a monthly one. A waitlist entry can qualify only one Lurni account. The offer is shown as the App Store's or Google Play's introductory price; from the second month the subscription renews at the full monthly price shown before you confirm. The offer applies once per account and cannot be combined with other promotions; no promotional code is needed or accepted. It is no longer available once your account's first paid subscription is a yearly one or a full-price monthly one, and a refund, plan change, app reinstall or change of email address does not restore it. We check eligibility when you buy; if it cannot be confirmed at that moment, the discounted price is not offered, and you can try again later or contact us.
4.4 Automatic renewal
Your subscription renews automatically at the end of each billing period — monthly or yearly — at the renewal price shown before you confirmed, and Apple or Google charges your payment method, until you cancel.
4.5 Changing your plan
You can change your plan in the app. A move to a higher plan takes effect when Apple or Google confirms it; a move to a lower plan takes effect at your next renewal. The App Store or Google Play shows the price and timing of a change before you confirm it. If you move to a lower plan, content you have already created stays available, but you cannot create more than the new plan allows.
4.6 Cancelling
You can cancel at any time in the subscription settings of your App Store or Google Play account. Cancelling stops the next renewal; your paid access continues until the end of the period you have paid for, and your account then continues on the free plan. Cancelling does not delete your account or your learning data, and deleting your Lurni account does not cancel a subscription with Apple or Google — cancel it with the store to stop renewals.
4.7 Refunds
Refunds for App Store purchases are decided by Apple under its policies. Refunds for Google Play purchases follow Google Play's policies, and you can also contact us at hello@lurni.com. If a payment is fully refunded, the access that payment bought ends. Your statutory rights are not affected.
4.8 Failed payments
If a renewal payment fails, Apple or Google may retry it and may give you a grace period. Your paid access continues only during a grace period the store confirms; otherwise your account continues on the free plan until the payment succeeds. We remind you by email, and in the app if you have allowed notifications, on the day the payment fails and again three and five days later. Your learning data is kept, and when the payment succeeds your plan resumes without resetting your allowances.
4.9 Price changes
If we change the price of a subscription, the App Store or Google Play tells you before the new price applies and asks for your consent where its rules require it. A new price never applies to a period you have already paid for.
4.10 One account on the website and in the app
Your subscription belongs to your Lurni account, not to a device: your plan applies when you sign in to Lurni in the app or on the website. After reinstalling the app or moving to a new device, use Restore purchases in the app to reconnect your subscription to your Lurni account. An account can hold one paid subscription at a time. If your account has more than one source of access — for example, a subscription and complimentary access — the highest plan applies. Subscriptions on separate Lurni accounts are not combined.
5. Intellectual Property
All content, features, and functionality on Lurni (excluding user-generated content) are the exclusive property of Lurni and protected by intellectual property laws.
6. Cookies
Lurni uses essential cookies for sign-in, security, session management and your language preference. These cookies are necessary for the website to function and cannot be disabled. If you open live chat on the website, our support-chat provider Intercom sets the cookies needed to keep that conversation connected; they are set only after you open the chat and are removed when you leave the chat page or sign out. We do not use tracking, marketing or analytics cookies.
7. Changes to Terms
We may update these Terms and Conditions from time to time. If we make changes, we will notify users where appropriate. Continued use of Lurni constitutes acceptance of the updated terms.
8. Contact
If you have any questions about these Terms and Conditions, please contact us at hello@lurni.com.